In-game help center

Use the book button next to the camera question mark at the lower right of the map. Phone → Help & guide, More → Help & guide and the quick guide also open the handbook.

The help center has 14 categories and 50 expandable topics covering controls, daily rewards, social tasks, mini-games, cases, documents, goals and everyday systems. Search the full text, filter a category or switch between English, Simplified Chinese, Japanese and Korean. Reading help does not cancel an activity; Wiki links open in a new tab.

I can’t log in

• Check your email spelling and password. Your handle also works without the @.
• Sessions last 30 days. Clearing cookies or using a private window logs you out.
• If the email already has an account, use Log in instead of signing up.
• Use account recovery and your owner questions. Do not create a replacement account or reset your Sim to fix a login problem.

My money went missing

Open Wallet → Money history. Fares, meals, furniture, upkeep, premiums, tickets, bail and games all take cash. Every movement is written to the ledger. All amounts are game money; there is no cash-out.

Language and missing text

Change language in More → Language. The setting follows your account to another device. If a label stays in English, it may be a player name, chat message, user-generated text or a brand name; those are intentionally not machine-translated. Report a repeated interface gap through Report a problem.

The game feels slow

• Open Phone → Settings → Graphics and choose Balanced or Lite.
• Close other heavy tabs. The game uses one canvas and instanced buildings; High is demanding on weak devices.
• Static details are batched and road markings and vegetation are instanced. Lite reduces rendering cost without changing the rules.
• If the scene freezes, reconnect and reload. Your account resumes from its last confirmed sync.

Age, safety and data

• You must be 13+. Players aged 13–17 play in a separate space.
• Public chat is moderated and reports include recent message evidence.
• Settings → Cloud sync shows automatic synchronization; there is no manual save button.
• Settings → Reset Sim erases the Sim and starts a new life; the account remains.
• Never share your password. MyLife staff will never ask for it.

Contact

Open Report a problem and include the place, what you were doing and any visible error. Never include passwords, API keys or real financial details.